Pre-sales Questions

What do I need to use your software?

In order to install any of our scripts your hosting account must support PHP 5.1 or greater and MySQL 5.1 or greater.

If you are not sure whether your account supports these or not, contact us and we will verify this for you.

If you cannot install PHP scripts we offer remotely hosted service for our products.

What is the difference between a Developer and a User licence?

With a Developer licence:

• you are allowed to make your own changes to both design layout and software features
• you may remove the original PHPJabbers copyright notice.
• you may also insert your company or personal notes into the software such as "Managed by YourCompany" or "Powered by YourCompany".

With a User licence:

• you are not allowed to modify the code.
• you may not remove our branding.

For more information about our licensing policy please refer to our Licence Agreement.

If I buy a User licence can I upgrade it to a Developer licence later?

Yes, you can do this at any time by paying the difference between the User and Developer licences. Just login your account, go to My Orders page and upgrade to Developer licence.

I need help installing the script. Can you help me?

Yes, we provide free installation service. This means that we can install the script(s) you purchased on your hosting account for free. We will need FTP and MySQL login details so we can upload the files and install the product. If you are not familiar with FTP and MySQL you can either contact your hosting company and ask them to provide you with these or just send us access to your hosting account control panel and we will do it for you.

We will usually install the script the same working day when such installation is requested. For questions about our Support service please visit this page.

Can I remove your company proprietary notices?

With a Developer licence you are allowed to modify the script and make your own changes. You can remove our company information and put yours. Please refer to Our PHP Code page for more information about how our framework is organized. Please note that you cannot put "Copyright by" tagline because only we own copyrights for our products. You can however put your company name "Supported by YourCompany", "Managed by YourCompany", etc..

For more information about our licensing policy please refer to our Licence Agreement. If you have any questions about our licence policy please contact us before ordering a product.

Do you make custom changes to the scripts?

Yes, we can make almost any custom change to our products. If you need a custom change do not hesitate to contact us and we will give you a non-obligation quote.

If you think that you will need a custom change made to our product(s) we advise you to contact us first before purchasing so we can give you a quote for the modification before downloading the standard version. This will ensure that you will receive a product with the features you need for the price you want to pay.

You may also take a look at our Custom Projects page for more information about our customization services.

I am a webmaster and I build websites for clients. Once I purchase the software from you can I resell it to my customers?

Yes, you can bill your clients for the scripts that you will install on their websites. With both User and Developer licence you can use our scripts on all the websites that you create for your clients. However, you are not allowed to advertise and resell our products directly on your website as a standalone product.

Consider the following example. Assume that you offer website design services to hotel owners and you purchase our Hotel Booking Script. With both User and Developer licence you are not allowed to present a demo on your website, show product screenshots, videos, etc.. (please refer to our Licence Agreement). Of course, you can advertise that you offer website design services for hotel owners which include - graphic design, adding booking engine to accept reservations, gallery, map, contact us page, etc.. everything needed for a hotel website.

We realize that you may want to show our product to your website visitors so more of them convert into real clients for your website design business. So if you want to advertise our product directly on your website and let your potential clients actually see and try the hotel booking engine you need to apply for an Extended Licence. It allows you to advertise and promote our products directly on your website. We believe that doing so you will convert more of your website visitors into paid clients.

Our products are excellent choice for people and companies who offer website design and development services to small and medium businesses. They are perfect for webmasters, web designers and developers who are involved in building, upgrading and supporting multiple websites and who want to install our scripts on these websites. However, if you want to start a software selling business where you sell web based software to other webmasters, like we do, our products and the Extended Licence are not be suitable for you.

I want to create a SaaS based on your script. Am I allowed to do this?

We consider a SaaS (Software as a service) to be a software delivery model where the script is installed on your own server and multiple clients have access to it - for free or for recurring fee. A good example would be our Hotel Booking script and the StivaWeb.com service that we offer. It's basically the same product but with the default Hotel Booking script you pay one time fee and the booking engine is installed on your own hosting account while with the StivaWeb.com service you use a remotely hosted version of that script and pay subscription fee. Using both User and Developer licence you are allowed to create that kind of SaaS.

We are always looking for new business opportunities so if you work in a specific business niche and want to create and offer a SaaS, based on our products, we are interested in discussing a partnership with you. We can offer customization, support and maintenance service so you have a professional and reliable partner and will not worry about the technical aspect of your SaaS project. Get in touch with us so we can discuss your project.

How long does it take to receive the script after I purchase it?

Immediately after payment. Please make sure to return to our website after paying. You will receive an email message with login details for your personal account where the script can be downloaded. If you do not receive the message please check your SPAM box first and then contact us.

Our fraud protection system may put your order on hold if for example your paypal address is unverified or it is not like the email address used for the purchase. During our opening hours we will approve your order within minutes.

Do you offer a refund?

Prior to buying a product please make sure you fully understand what its requirements are and how it works. If for some reason the script cannot be installed on a hosting account which meets script requirements we can issue a refund. However, please note that we cannot issue a refund if the product does not meet your expectations.

Please refer to our Licence agreement page for more details. If you have any questions please contact us.