Support Questions

Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

Latest Questions

Select Script:

Question #36 / received on 6th January, 2016

I've read through the materials at the links you supplied, thanks.

Is there an opportunity to install a trial system? I'd like to install it, look over the code and decide if I can integrate the code into a website we have.

Vacation Rental Script

I am afraid we do not offer trial versions. Please check the features using our online demo.

Question #35 / received on 1st January, 2016

Do you have a DVD store script ?

STIVA Shopping Cart

Do you need to sell digital content? You may take a look at our shopping cart script at https://www.phpjabbers.com/php-shopping-cart-script/

Question #34 / received on 1st January, 2016

How can I encrypt the source for php protected pages? Can I do that?

Member Login Script

PHP code cannot be seen by your website visitors no matter if it is protected via our script or not. Your website visitors can only see the HTML code for your generated web pages.

Question #33 / received on 13th January, 2016

But server site some files & folders permission lock, wull not edit to 777

Can just upload files & change the path?

PJ_INSTALLATION remain same as my local wamp server?

Hotel Booking System

Yes, please set write permissions to the following files and folders vie File Manager option in your Control Panel :

app/config/config.inc.php

app/web/upload folder and all its sub-folders
app/web/invoices folder
app/web/backup folder

If you need assistance with the write permissions, please provide an URL for your Hosting Control Panel and we will set them for you.

Question #32 / received on 8th January, 2016

But for the invoice, can we show the booking details?

Hotel Booking System

You can see the available tokes for invoices under Options->Invoice->Template tab.

If you want us custom change for extra fee we can add additional tokens.

Question #31 / received on 2nd January, 2016

I now have a problem. I get this message: Access denied for user 'admin'@'localhost' (using password: YES)

It was working fine. It's like it's failing to read the pssword from the options/config file. This also happens on the booking calendar script that I have from you. When I restart the server it works again.

Have you seen this before? Any advice on how yo resolve it?

Simple CMS

Do you have this issue with the database on your Internet server, or this happens only on localhost. We have not experienced such issue where database server has to be restarted in order for the script to work. This seems like a server issue to me.

To upgrade your user licence to developer overwrite all script files except for app/config/config.inc.php That's all.

Question #30 / received on 5th January, 2016

Two questions: you have created a modified version of the system for me.
Do I just copy and replace the existing files to update the system?

Is there a simple way of including the room description information in the email confirmation we send out?

Hotel Booking System

1. No, it will not be enough to just replace the files because there are some database updates that have to be applied. We can update the installation for you. Just let us know.

2. Do you mean that you want to include the text from the "description" field on the add/edit room page - screenshot attached?
It can be made but it will require some code changes. We can provide quote for this.

3. The SMS service we offer is paid additionally. The fee is monthly. You can see what payment plans are available here:
https://www.phpjabbers.com/web-sms/

The script can send sms notifications to the administrator when new reservation is made and when new payment is made. Is this what you need or you want also some other notifications to be sent (to the customers, for example)?

Question #29 / received on 13th January, 2016

Can you help me with setting software.
1. Where or how user client can set own password or change.
2. Work time - How can I adjust worktime from 10:00 to 2:00 (next day)
3. Notification email - in email missing Notes, but the variable is correct in notification page.
4. New Voucher - Difficult adjust date, because date start from year 1970 and I can jump only one month forward backward.
5. I need set delivery fees for diferent area around restaurant. Now is calculate only from total amout.

Food Delivery Script

1) After the first order the system sends an email to the customer with the password. There is no option for the customers to set their own password. There is also forgot password functionality that send the password by email.

2) Such working time will require some code changes.
3) Do you mean that the {Notes} token is not replaced in the email message.

4) I am not sure where you see 1970 year. Can you send us a screenshot and we will check this?

5) Can you provide some examples how you need to set the delivery fee?

Question #28 / received on 7th January, 2016

Hello, I have a little problem in the IE browser with me in the script hotel booking system at the second step, when I enter the number of rooms, for example, to 1 so you get a place so I continue to jump error You have an error in your SQL syntax; check the manual That corresponds to your MySQL server version for the right syntax to use near 'AND t2.date_to> AND t3.room_id =' 1 'GROUP BY t3.room_id' at line 7

Hotel Booking System

The easiest and fastest way to help you will be if we have FTP access to your installation so we can check and fix the reported issue. Please, also send us an URL for the web page where the script is placed and an URL and login for the script administration page.