Support Questions

Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

Latest Questions

Select Script:

Question #207 / received on 27th January, 2016

I am having problems with the callback widget. The button does not always work right. It will sometimes only let you click on just the top of the button or just at the bottom of the button and in some cases it won't let me click on it at all. Also it will be placed behind the other elements on the site when I want it showing in front of everything.

Callback Widget

We have updated app/web/css/pjCallbackWidget.css file in the script package.

We have added

.sectionCallBack

{z-index: 9999}

In the app/web/css/pjCallbackWidget.css

The issue was caused from "position: relative", that is set for all your page classes.

If you install the system on other domain name and integrate it on other website page - you might not have this issue.

Question #206 / received on 28th January, 2016

Can I ask, if I want to move this installation to a different folder / directory on my server do I need to re-install the script or can I move the files and change something in the configuration?

Simple CMS

In order you need to change only the script folder name/directory/ you have to move all the files in the new folder and to edit the paths in app/config/config.inc.php file using the new folder name.

If the installation domain name will be changed too - please let us know and we will provide you detailed instructions how exactly you can do it.

Question #205 / received on 27th January, 2016

Hi, I'm interest your bus reservation system.

Now I'm running daily speed boat service 2 times/day from mainland to island and 2 times/day back from island to mainland. I'm doing website for it and interest about reservation system.

Is your system can modify back office more simple? Because we have only 1 boat type, run only 4 times/day and no need to fix seat for customer. We like them to book online and pay the ticket real time and get online ticket.
**all reservation have to book at least 1 days in advance.

I like your front end, just remove seat page. But your back office look too complicate for us.
Please advise how we can modify to use your system :)

Bus Reservation System

If you do not upload a map for the bus then there is no need to select specific seat on the front-end, the map will not be displayed. Users will just select number of tickets.

For the back-end - you will have to set up one boat type, two routes and then 4 "boats" for the everyday schedule. You will set up this just once but if you need it simpler - how do you think it will be easier for you? Do you want to have only one menu to fill in the 4 routes per day? It will be easier if we just add some pre-filled data into the script so you can just set the 4 routes per day then to remove functionality. If you have any specific idea about it, please, let us know.

You could take a look also at the Event Booking script.

You could set up the trips as recurring events. it can generate .pdf tickets and send them by email.

Question #204 / received on 27th January, 2016

How to change the email address with whom the confirmation messages are sent to the customers.

Currently my address is used (******@hotmail.com) and when the customers reply the answers arrived by me. I'd like to change to another address (*****@outlook.com). Is there a config.php to modify somewhere or directly on the appointment app?

Appointment Scheduler

The script uses as From and To address the email address of the master admin user. Just edit that user under the Users menu and replace the email address - ****hotmail.com - with the other one. Please, do not delete this user, just edit the details. This will also change the login details for the script administration panel.

Question #203 / received on 27th January, 2016

there is a bug in Paypal payment through Appointment scheduler. It does not actually use the % or amount deposit function and when Paypal payment is done, it does not return to the confirmation page, it lists "return to <payment email address>"

Appointment Scheduler

Would you, please let us know which version are you referring to exactly ?

By default the system uses "Set deposit amount to be collected for each appointment" value from the total booking price, that is set in your Admin Panel - Options menu - Bookings tab - Payments tab.

After successful PayPal and Authorize payment - the system should return to the URL set in "URL for the web page where your clients will be redirected after PayPal or Authorize.net payment" option .

Question #202 / received on 27th January, 2016

Ok it works fine.
But why we have confirmed and completed, what's the difference?

Car Rental Script

Status "confirmed" is when the reservation is paid and the car is booked by a client.
Status "collected" is when the reservation starts and the client comes to pick up the car i.e. this is the status of the reservation while the car is with the client.
Status "completed" is when the car is returned by the client. It is to notify that this reservation has ended and is closed.

Question #201 / received on 26th January, 2016

Sorry - another question...
Why, when the customer is transferred to PayPal does the amount read zero, and invite the customer to enter their own value?

The value in this instance should read £100, for 2 days parking at £50 per day.

Car Park Booking System

There is a deposit setting under Options-->Bookings menu in the script administration panel (screenshot attached). If you want to take full amount for the reservations then please set this option to 100%. The amount that the script redirects to PayPal is according to this option. If you want to take deposit just set some percent.

If you still face any issues, please send us URL and login details for the script administration panel. We will check the script settings and provide proper instructions.

Question #200 / received on 26th January, 2016

Hey guys i have some question about the buyed script.

Is it possible to make "pending" bookings make "Not bookable" (red seats like confirmed bookings)?
The Bank-Payment needs some time till we can see theyre paid, but in this time other people can book same seats - thats not so good.

Next QUestion:
When the "payment recieved"-eMail will be send to consumer? wenn we confirm the booking?

Ticket Booking Script

By default only the confirmed booking does not allow same seats to be selected. You can change the "All bookings which are only made but NOT paid will be set with the following status" option status to Confirmed in the Admin Panel - Options menu - Bookings tab and all the bookings will be confirmed right after the booking is made.

If you prefer the pending bookings seats to be not selectable too - we can do that as a custom change only.

The system sends Payment confirmation email - after confirmation from the online payment getaways that the payment is successful.
The system does not sends Payment email - if offline payment option is used or if the administrator confirm the booking.
He can send confirmation email manually from the Admin Panel - Bookings menu - edit booking option - Resend tickets link.

Question #199 / received on 26th January, 2016

Would it be possible to have a date selection on the individual room page so that the date is selected also from the individual page room.
So in essence a visitor would be at the individual room page where they could input date and then submit the booking request from the specific page. I understand that in a manner its counter intuitive, but I am looking to have a solution that can compensate for that functionality as well (where a visitor can attempt to book a specific room from its specific page) in conjunction with a general booking page - where it would work as it normally does on your script.

Hotel Booking System

Would you, please take a look at the Availability Booking Calendar.

The Admin Panel demo is under the Demo tab.

It seems that this script is closer to your needs.

You can create separate calendar for each one of your hotel rooms and to integrate each one of them on a separate page.

However. this means that you have to list all your Hotel room information and details on your website pages and these details will not be added in the Admin Panel.

Also the search option that you see in the Hotel Booking System can not be used.

Please, check the system and let us know which script is closer to your needs.